On Nokia Germany, the N810 and the lack of caring for the customer

There is no fun anymore. The Maemo people told me …

The discount codes of the N810 maemo contributors program are going to be valid from today onwards in the supported Nokia shops. Some of the shops might not have device in stock yet. If this is the case of your country please be a little bit (more) patient.
This is the list of shops supported:
[URLs for ordering in AT, BE, DK, FI, FR, GE, IR, IT, NL, ES, SE, NO, CH, UK]
Remember that your discount code is: 08154711. The code will be valid until the end of February. Please keep it in a safe place since this is the last time we will send it. If you have further questions please contact the customer care channel of your shop.
We had to make some changes in some codes. In case the code listed here is different than the one you received, this is the good one.
The maemo team wishes you a great time playing with the N810. Remember to share your plans and contributions at http://maemo.org .

 
Well, I don’t blame the Maemo people; I assume they, again, were working in good faith that the codes would really, really be working now in Nokia’s online shops. I further assume someone at Nokia actually told them that — a blatant lie, as it seems to me.
As requested, I tried to contact my Nokia online shop’s customer care channel — not an easy task, as they don’t show their hotline phone number at places where one would expect them to. (A colleague tried their Web interface once but it took the people responsible at Nokia Germany a whole week to come up with a first response, which was ”it’s being worked on“ — I bet they don’t do customer satisfaction surveys, do they?)
I finally found it, Nokia states:

Sollten Sie Fragen haben, können Sie sich direkt an unseren Kundenservice wenden. Unser Kontaktformular für Anfragen per E-Mail finden Sie hier. Von Montag bis Freitag zwischen 9 und 18 Uhr (ausgenommen bundesweite Feiertage) sind wir auch telefonisch unter der Nummer +49 (1805) 2582 66542 (0,14 €/Min.)* erreichbar.
[…]
*Die Angabe gilt für Anrufe aus dem Festnetz der Deutschen Telekom AG. Bitte erfragen Sie den gültigen Tarif bei Ihrem Netzbetreiber, wenn Sie den Nokia Online Shop-Service von Ihrem Mobiltelefon aus anrufen möchten.

 
Well, I choose to use my VoIP carrier to call that customer service line. It was a tremendous success — wouldn’t I have set my personal call duration limit to 30 minutes, I assume I’d be still sitting here holding the line by next week:

So, Nokia Germany was not willing to pick up it’s german online shop support line on a non public holiday Friday between 16:40 and 17:10 — they kept me on hold with this crappy endless loop for over thrity minutes until I nearly jumped out of the window! And I was calling well within the advertised call-in times …
Nokia Germany practically stole me 4,95 EUR today. And they fooled me and the Maemo people again, as even the new promotional codes are not working in their blasted online shop.
I’m not willing to let get Nokia away with this.
Not answering the announced customer care line during advertised call-in hours for half an hour means that Nokia Germany does not care a damn about it’s customers. They could as well have said on that endless loop

Go and fsck yourself, annoying pieace of shit. We are Nokia, world’s largest maker of mobile phones. Don’t bother us with questions, slimy little customer! Just buy our bug-infested phones and then shut up.

 
Actually, that’s what I understood for the last ten minutes holding the line and listening to the crappy jingle over and over again. Well, if that’s what Nokia wishes, I think this can be arranged. (Sort of; I won’t fsck myself, obviously, but some arrogant company.)
But there are some good news as well: All of the successful participants in this N810 promotion from Germany may at least get their N810 before Christmas, the Nokia Germany online shop promises! (Well, provided they finally get a clue and the promotional codes working until the end of February 2008 — at which time these codes will become worthless. Given Nokias proven past performance in this area, I personally won’t bet on it.)